FAQs – Council Store ( 2449 )

September 15, 2020

Council Store

Damaged Books: Returns of damaged books must be made within 30 days of the purchase date listed on the receipt. If the customer receives damaged publications or merchandise, the customer is responsible for sending a picture of the damaged purchase(s) to the Council’s customer service team at cdafeedback@cdaco.mdsdevstaging.com. All returns must be authorized by the Council Store manager who will provide return instructions once approved.

Exchanges: Exchanges will only be processed for customers who received incorrect items. Requests must be made within 30 days of the purchase date listed on the receipt. Each request will be reviewed by the store manager. Once validated, the correct item will be shipped at no additional cost.

Orders Not Received: If orders are not received within 15 business days, please contact customer service by calling (800) 424-4310 or emailing cdafeedback@cdaco.mdsdevstaging.com.

Refunds are subject to approval by the Council Store manager and are generally only issued for damaged books or merchandise purchased through the Council Store. Refund requests must be made within 30 days of the purchase date listed on the receipt. Once approved, the Council will provide shipping labels for you to return the item(s) and a refund will be issued when items are received. Shipping and handling charges are not refundable.

If the Council Store manager is unable to verify the purchase, the customer must provide proof of purchase.

Please contact the Council at councilstore@cdaco.mdsdevstaging.com and include your order number in the email.

Customers must provide accurate and current billing and shipping information at the time of purchase. Requests to change an address or modify an order must be submitted within 24 hours of order placement and are not guaranteed. After this period, the Council is unable to make changes, and the customer may be required to place a new order. Refunds will not be issued under these circumstances.

The Council is not responsible for orders shipped to incorrect or outdated addresses provided by the customer.

 

Yes! Reach out to the Council at councilstore@cdaco.mdsdevstaging.com for more information and to see if your organization qualifies for our bulk order pricing.

To place Council Store orders through your agency, you must create an Agency Administrative Account. Please send the following information to: agencypayments@cdaco.mdsdevstaging.com

  • Agency Name & Address
  • Administrator’s Full Name
  • Email Address
  • Phone Number
  • Type of Account: Advance or Invoice

Your new agency account will be created within 5 business days. You will receive an email once your account is available. For additional assistance contact customer service at cdafeedback@cdaco.mdsdevstaging.com.

Payment Terms

All invoices can be accessed in your personal dashboard within YourCouncil and must be paid in full within 30 calendar days from the invoice date. Accounts with continued late payments may be required to make advance payments or risk account suspension.

Acceptable methods of payment*
  • ACH payment
  • Bank checks

*Note: The Council does not accept purchase orders.

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